Dead on arrival (DOA), also dead in the field and brought in dead (BID), is a term used to indicate that a product was found to be already dead upon the arrival of professional technical check and assistance.
Failures of VPON products reported within thirty days after the shipment will be replaced with the new one. Under this condition, FORMOSA Inc. is liable for the shipping fees back and forth.
Please click to download the VPON RMA DOA Request Form
, and contact our sales representatives to apply an RMA Number. For the fast process of returning a product please make sure you fill the correct information in order to receive a refund, replacement, or repair during the product's warranty period.